Introduction

At Guangzhou YUENA Import and Export Co., Ltd (广州悦纳进出口有限公司), we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store and protect the personal data of visitors to yuenagz.com and anyone who submits an enquiry through our website.

YUENA is a wholesale exporter and international trading company based in Guangzhou, China. We supply auto spare parts and accessories, daily chemical raw materials, and steel and construction materials to importers, distributors and wholesale buyers across Africa, the Middle East, Europe and globally. Our website is a business-to-business (B2B) platform designed for commercial buyers and procurement professionals.

By using yuenagz.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit any personal information through our contact forms.

Who We Are:

Legal Business Name: Guangzhou YUENA Import and Export Co., Ltd

Chinese Name: 广州悦纳进出口有限公司

Business Address: Jin Shan Building, Wushan Road, Tianhe District, Guangzhou, China

Email: info@yuenagz.com

Phone / WhatsApp: +86 138 2213 8025

Website: yuenagz.com

YUENA operates as a wholesale exporter and international procurement partner. We do not manufacture products directly — we procure from multiple verified manufacturers across China and supply to international buyers worldwide.

Our three core product categories are:

Auto Spare Parts and Accessories Reliable, high-performance components for every vehicle on the road, including engine parts, braking systems, suspension components and accessories built for durability and safety.

Daily Chemical Raw Materials Premium raw materials for household and industrial chemical production, including detergent ingredients, surfactants, sanitizer raw materials and related compounds.

Steel and Construction Materials High-grade steel products, aggregates and finishing materials engineered for structural integrity, longevity and on-time project completion.

Information We Collect:

We collect only the information necessary to respond to your business enquiries and improve your experience on our website. We do not collect payment information, national ID numbers or any sensitive personal data.

2.1 Information You Provide Directly

When you submit an enquiry through our contact form, we collect the following:

Full Name — to address you correctly in our response.

Business Email Address — to send you our quotation and follow up on your enquiry.

Country — to understand shipping requirements and applicable trade terms for your region.

Message or Enquiry Details — to understand your product requirements and prepare an accurate procurement response.

Company Name (optional) — to personalize our response and understand your business context.

2.2 Information Collected Automatically

When you visit yuenagz.com, the following information is collected automatically through Google Analytics and standard web server technology:

IP address, anonymised where possible.

Browser type and version.

Device type such as desktop, mobile or tablet.

Pages visited and time spent on each page.

Geographic location at country or region level.

Referring website or search engine that brought you to our site.

We do not collect payment card details, passport information, health data or any other sensitive personal information. Our website is an information and enquiry platform only.

How We Use Your Information:

We use the information we collect strictly for legitimate business purposes. We do not sell, rent or share your personal information with third parties for marketing or advertising purposes.

We use your information to:

Respond to your business enquiry. We use your name, email address and message to prepare and deliver a tailored quotation or procurement response, typically within 24 hours of receiving your request.

Manage your procurement arrangement. If you proceed with a business arrangement, we use your contact details to communicate about product availability, logistics, export documentation and delivery updates.

Improve our website performance. We use anonymized data from Google Analytics to understand how visitors use our website, which pages are most useful and how we can improve the overall user experience.

Maintain business records. We retain business correspondence and enquiry records for legal and operational purposes in accordance with applicable law.

Send industry updates and procurement insights with your consent only. If you subscribe to our newsletter, we may send you relevant import guides, market updates and procurement tips. You may unsubscribe at any time using the link provided in any email we send.

We do not use your information for automated decision-making or profiling that has a legal or significant effect on you.

Legal Basis for Processing Your Data:

For visitors from the European Union, the United Kingdom and other regions governed by data protection legislation, we process your personal data on the following legal bases:

Responding to your contact form enquiry — Legitimate interests, as you initiated the business enquiry yourself.

Managing an ongoing business relationship — Performance of a contract or pre-contractual steps at your request.

Google Analytics website tracking — Legitimate interests for website improvement and performance analysis.

Newsletter communications — Consent, only when you have explicitly subscribed.

Retaining business and transaction records — Legal obligation and legitimate business interests.

For visitors from Africa, the Middle East and other regions, we apply equivalent standards of responsible data handling regardless of local legislative requirements.

Third-Party Services:

We use a small number of trusted third-party services to operate yuenagz.com. These services may process your data as part of their standard functionality.

5.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics collects anonymised behavioural data including page views, session duration and traffic sources. This data is processed by Google and subject to Google’s Privacy Policy available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

5.2 WhatsApp Business

Our website includes a WhatsApp contact button. If you choose to contact us via WhatsApp, your messages and phone number will be processed by Meta Platforms, Inc. under their own privacy policy. We use WhatsApp solely for direct business communication and do not store WhatsApp conversations beyond the WhatsApp application itself.

5.3 Web Hosting

Our website is hosted by a third-party hosting provider. Standard server logs containing IP addresses and access timestamps may be maintained for security and operational purposes.

We do not use Facebook Pixel, advertising retargeting tools or any other third-party advertising scripts on this website.

Cookies:

Our website uses cookies, which are small text files stored on your device, to support basic functionality and analyse website performance.

Essential Cookies are required for the website to function correctly, including session management. These cannot be disabled as they are necessary for basic functionality.

Analytics Cookies are used by Google Analytics to collect anonymised data about page visits and user behaviour. These can be disabled via your browser settings or Google’s opt-out tool.

You can manage and disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of our website. For more information on managing cookies, visit www.allaboutcookies.org.

Data Retention:

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

Enquiry form submissions are retained for up to 3 years from the date of last contact to allow for follow-up business discussions.

Business transaction records are retained for up to 7 years as required for financial and legal record-keeping purposes.

Google Analytics data is retained for 26 months in accordance with Google’s standard data retention settings.

Newsletter subscriber data is retained until you unsubscribe. All unsubscribe requests are processed within 5 business days.

When personal data is no longer required, we securely delete or anonymise it.

International Data Transfers:

Guangzhou YUENA Import and Export Co., Ltd is based in Guangzhou, China. When you submit personal information through our website, your data is transferred to and processed in China, governed by China’s Personal Information Protection Law (PIPL).

We also use Google Analytics, which processes data on servers located in the United States. Google LLC participates in applicable international data transfer frameworks and implements Standard Contractual Clauses where required.

By using yuenagz.com and submitting an enquiry, you acknowledge that your information may be transferred internationally as described above. We take reasonable and appropriate steps to ensure your personal data is handled securely regardless of where it is processed.

Your Rights:

Depending on your location, you may have certain rights regarding the personal data we hold about you. We respect these rights and will respond to all valid requests within 30 days.

For EU and UK Visitors

Right of Access. You may request a copy of the personal data we hold about you at any time.

Right to Rectification. You may request that we correct inaccurate or incomplete personal data.

Right to Erasure. You may request that we delete your personal data where there is no lawful reason to continue holding it.

Right to Restrict Processing. You may request that we limit how we use your data in certain circumstances.

Right to Data Portability. You may request a copy of your data in a structured, commonly used and machine-readable format.

Right to Object. You may object to processing based on our legitimate interests or for direct marketing purposes.

Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

For All International Visitors

Regardless of your location, you may contact us at any time to request access to, correction of, or deletion of any personal data we hold about you. You may also opt out of any marketing communications at any time by contacting us directly.

To exercise any of your rights, please contact us at info@yuenagz.com with the subject line Data Privacy Request. We will not discriminate against you in any way for exercising your data rights.

Data Security:

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include secure HTTPS encryption on all pages of yuenagz.com, restricted internal access to personal data on a need-to-know basis, and regular review of our data handling practices and security procedures.

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our website, but we are committed to protecting it to the best of our ability.

Children’s Privacy:

yuenagz.com is a business-to-business platform intended exclusively for adults engaged in commercial and procurement activities. We do not knowingly collect personal information from anyone under the age of 18.

If you believe that a child has submitted personal information through our website, please contact us immediately at info@yuenagz.com and we will promptly delete that information from our records.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory developments. When we make significant changes, we will update the Last Updated date at the top of this page and, where appropriate, notify newsletter subscribers by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of yuenagz.com after any changes have been posted constitutes your acceptance of the updated policy.

Contact Us:

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact us using the details below. We are committed to resolving all privacy-related concerns promptly and transparently.

Guangzhou YUENA Import and Export Co., Ltd 广州悦纳进出口有限公司

Address: Jin Shan Building, Wushan Road, Tianhe District, Guangzhou, China

Email: info@yuenagz.com

Phone and WhatsApp: +86 138 2213 8025

Website: yuenagz.com

We aim to respond to all privacy-related enquiries within 5 business days. If you are located in the EU or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.